SERVICE FOR DEALERS

RMA application for dealers located in Denmark, Finland, Norway, and Sweden.

We only provide repair services for products that we currently distribute in each country.

Company name

Your name

Your email

Your service number (optional)

Product

Product serial number

Date of sale to end customer

Detailed fault description

Return address (optional)

Warranty claim (click if Yes)

Dead on arrival (click if Yes)

Error reproduced in the store (click if Yes)

Submit picture (optional)

Once you have filled out the form and clicked submit, we will verify the information and get back to you with an RMA number.

As a retailer, you send the product to us at your expense. Do not forget to write the RMA number visible on the package or shipping label. If the product is dead on arrival we will email you a shipping label at our expense, already marked with the RMA number.

It is your responsibility that the product is packaged well to minimize the risk of transport damage. The shipping company's packing instructions apply.

If the customer makes a warranty claim, a copy of the purchase receipt must be included in the packaging.

Shipping address:
Fitzpatrick AB
Tillverkarvägen 10A
187 66 Täby
Sweden

If the faulty product is confirmed by us to be under warranty, we will repair it free of charge and return it as instructed.

If the product is not under warranty, we will send you a cost estimate and wait for approval before we repair.

If we cannot reproduce the error according to the fault description, we will charge an examination fee of 290 DKK / 40 EUR / 440 NOK / 400 SEK excluding VAT, as well as the shipping cost for the return.

I hereby accept the above terms