SERVICE FOR CONSUMERS

 


    Non-warranty RMA application for consumers located in Denmark, Finland, and Sweden. For warranty claims, please contact the dealer where the product was purchased.

    We only provide repair services for products that we currently distribute in each country.


    Submit picture (optional)


    As a consumer, you are responsible for sending the product to us at your own expense and ensuring it is securely packaged for both inbound and return shipping. We are not liable for any damage that occurs during transit to our facility. All packaging must comply with the shipping carrier’s packing requirements.

    Shipping address:
    Fitzpatrick AB
    Tillverkarvägen 10A
    187 66 Täby
    Sweden

    You will receive a cost estimate before the repair, and the repair will only begin after your approval.

    The troubleshooting fee is 350 DKK / 50 EUR / 550 NOK / 500 SEK, excluding VAT, and will only be applied if you decide not to proceed with the repair. Return shipping costs are always applied.

    We charge an hourly rate of 490 DKK / 65 EUR / 770 NOK / 700 SEK, excluding VAT, plus the cost of any spare parts.

    Once you have completed the form and clicked submit, we will verify the information and get back to you with an RMA number. Please ensure that the RMA number is clearly visible on the package.