{"id":3862,"date":"2026-01-20T09:36:11","date_gmt":"2026-01-20T09:36:11","guid":{"rendered":"https:\/\/fitzpatrick.se\/?page_id=3862"},"modified":"2026-01-20T14:55:17","modified_gmt":"2026-01-20T14:55:17","slug":"service-consumers","status":"publish","type":"page","link":"https:\/\/fitzpatrick.se\/index.php\/service-consumers\/","title":{"rendered":"SERVICE FOR CONSUMERS"},"content":{"rendered":"<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3868-o1\" lang=\"sv-SE\" dir=\"ltr\" data-wpcf7-id=\"3868\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/3862#wpcf7-f3868-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformul\u00e4r\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3868\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"sv_SE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3868-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p \/><br \/>\nNon-warranty RMA application for consumers located in Denmark, Finland, and Sweden. For warranty claims, please contact the dealer where the product was purchased.\n<\/p>\n<p>We only provide repair services for products that we currently distribute in each country.\n<\/p>\n<p \/><br \/>\n<label> Company name (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"companyname\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your service number (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-servicenumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-servicenumber\" \/><\/span> <\/label>\n<\/p>\n<p><label> Product<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product\" \/><\/span> <\/label>\n<\/p>\n<p><label> Product serial number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"serialnumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"serialnumber\" \/><\/span> <\/label>\n<\/p>\n<p><label> Date of purchase (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dateofpurchase\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"dateofpurchase\" \/><\/span> <\/label>\n<\/p>\n<p><label> Detailed fault description<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Return address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"returnaddress\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"returnaddress\"><\/textarea><\/span> <\/label>\n<\/p>\n<p>Submit picture (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Includepictures\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"Includepictures\" \/><\/span>\n<\/p>\n<p \/><br \/>\nAs a consumer, you are responsible for sending the product to us at your own expense and ensuring it is securely packaged for both inbound and return shipping. We are not liable for any damage that occurs during transit to our facility. All packaging must comply with the shipping carrier\u2019s packing requirements.\n<\/p>\n<p>Shipping address:<br \/>\nFitzpatrick AB<br \/>\nTillverkarv\u00e4gen 10A<br \/>\n187 66 T\u00e4by<br \/>\nSweden\n<\/p>\n<p>You will receive a cost estimate before the repair, and the repair will only begin after your approval.\n<\/p>\n<p>The troubleshooting fee is 350 DKK \/ 50 EUR \/ 550 NOK \/ 500 SEK, excluding VAT, and will only be applied if you decide not to proceed with the repair. Return shipping costs are always applied.\n<\/p>\n<p>We charge an hourly rate of 490 DKK \/ 65 EUR \/ 770 NOK \/ 700 SEK, excluding VAT, plus the cost of any spare parts.\n<\/p>\n<p>Once you have completed the form and clicked submit, we will verify the information and get back to you with an RMA number. Please ensure that the RMA number is clearly visible on the package.\n<\/p>\n<p \/><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Terms\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"Terms\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I hereby accept the above terms<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3862","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/pages\/3862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/comments?post=3862"}],"version-history":[{"count":5,"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/pages\/3862\/revisions"}],"predecessor-version":[{"id":3875,"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/pages\/3862\/revisions\/3875"}],"wp:attachment":[{"href":"https:\/\/fitzpatrick.se\/index.php\/wp-json\/wp\/v2\/media?parent=3862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}